Orders Fullfiment

General Info:

Orders placed online via the www.ponponia.com site are dealt with each day from Monday to Friday, except public holiday. Ponponia does its utmost to Fulfill any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened , and may require up to 3 business days.

As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned HERE.
These delivery times do not include Saturdays, Sundays and public holidays.

Pre-Order items fulfillment:


In the case of an order comprised of one or more Pre-order Products not immediately available for shipping and one or more Products that are ready-to-ship, Ponponia will Fulfill and ship the order as of reception of the whole of the products which comprise the order.

If the Customer wishes to receive the ready-to-ship products more quickly, he is advised to isolate these items in a separate order.
An email is automatically sent to the Customer at the time of dispatch to the email address indicated in the inscription form.